rock-revival-store

Need help with your Rock Revival® order? Find answers about shipping, returns, sizing, and more. Get the support you need—fast and easy.

Help Center | Rock Revival® Customer Support

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

To apply a promo or discount code:&#x2022; Proceed to checkout and enter your code in the [&apos;Discount Code&apos;] field.&#x2022; Click [&apos;Apply&apos;] to see your new total before finalizing your order.&#x2022; Only one code can be used per order.If you&#x2019;re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

How do I apply promo/discount codes?

We are unable to guarantee order cancellations once an order is placed. If you would like to request a cancellation, please start a live chat with our Customer Care team during business hours as soon as possible. We will do our best to accommodate yo

We are unable to guarantee order cancellations once an order is placed.If you would like to request a cancellation, please start a live chat with our Customer Care team during business hours as soon as possible.We will do our best to accommodate your request if the order has not yet begun processing.If we are unable to cancel your order, you may initiate a return or exchange once your order is delivered, in accordance with our Return and Refund Policy.For additional support, you can also contact us at customercare@rockrevival.com.

What is your cancellation policy?

Once an order is placed, we are unable to guarantee any changes to the order details. If you need to update your shipping address or contact information, please start a live chat with our Customer Care team during business hours as soon as possible.

Once an order is placed, we are unable to guarantee any changes to the order details.If you need to update your shipping address or contact information, please start a live chat with our Customer Care team during business hours as soon as possible.We will do our best to accommodate your request if the order has not yet begun processing.If changes cannot be made in time, we recommend initiating a return or exchange once your order is delivered, in accordance with our Return and Refund Policy.For additional support, you can also contact us at customercare@rockrevival.com.

Can I edit or add anything to my order?

We are unable to guarantee order cancellations once an order is placed.If you would like to request a cancellation, please start a live chat with our Customer Care team during business hours as soon as possible.We will do our best to accommodate your request if the order has not yet begun processing.If your order has already been processed or shipped, cancellation will not be possible.You may initiate a return or exchange once your order is delivered, in accordance with our Return and Refund Policy.For additional support, you may also contact us at customercare@rockrevival.com.

How do I cancel my order?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du

We&#x2019;re sorry your item(s) have damage!Some items break during shipment. We&#x2019;ll do our best to help.Please email our team with an image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!

What do I do if my item(s) arrives damaged?

Yes. We offer both 2nd Day Air and Next Day Air shipping options at checkout. Orders placed by 11:00 a.m. PST, Monday–Friday typically ship the same day. Same-day shipment is not guaranteed and may vary during peak times.

Yes. We offer both 2nd Day Air and Next Day Air shipping options at checkout. Orders placed by 11:00 a.m. PST, Monday&#x2013;Friday typically ship the same day. Same-day shipment is not guaranteed and may vary during peak times.

Do you offer expedited shipping?

Yes. We offer free ground shipping on U.S. orders over $150 after discounts are applied (excluding taxes and shipping fees). This offer does not apply to orders shipping to Alaska, Hawaii, or international addresses.

Yes. We offer free ground shipping on U.S. orders over $150 after discounts are applied (excluding taxes and shipping fees).This offer does not apply to orders shipping to Alaska, Hawaii, or international addresses.

Do you offer free shipping?

Delivery times vary based on the shipping method selected:. Ground: 5–7 business days. 2nd Day Air: 2 business days. Next Day Air: 1 business day. Alaska and Hawaii: 5–7 business days. Please note that delivery timeframes begin once your order has sh

Delivery times vary based on the shipping method selected:<ul><li>Ground: 5&#x2013;7 business days</li><li>2nd Day Air: 2 business days</li><li>Next Day Air: 1 business day</li><li>Alaska and Hawaii: 5&#x2013;7 business days</li></ul>Please note that delivery timeframes begin once your order has shipped.

How long does delivery take?

Once your order ships, you’ll receive a confirmation email with a tracking number and link. If you haven’t received your tracking email or need assistance, contact us at customercare@rockrevival.com.

Once your order ships, you&#x2019;ll receive a confirmation email with a tracking number and link.If you haven&#x2019;t received your tracking email or need assistance, contact us at customercare@rockrevival.com.

How do I track my order?

If your package arrives damaged or is lost in transit, start a live chat with our Customer Care team during business hours or email us at customercare@rockrevival.com. Please include your order number and a photo (if applicable). While we cannot guar

If your package arrives damaged or is lost in transit,&#xA0;start a live chat with our Customer Care team during business hours or email us at&#xA0;customercare@rockrevival.com.Please include your order number and a photo (if applicable).While we cannot guarantee exact replacements due to inventory availability, we will work to resolve the issue in line with our Return and Refund Policy.

What if my package gets lost or arrives damaged?

Shipping rates within the U.S. are as follows:. Ground: $7.50. 2nd Day Air: $25.00. Next Day Air: $35.00. Alaska & Hawaii Standard: $29.00. International shipping rates are calculated at checkout based on destination and service selected.

Shipping rates within the U.S. are as follows:<ul><li>Ground:&#xA0;$7.50</li><li>2nd Day Air:&#xA0;$25.00</li><li>Next Day Air:&#xA0;$35.00</li><li>Alaska &amp; Hawaii Standard:&#xA0;$29.00</li></ul>International shipping rates are calculated at checkout based on destination and service selected.

How much does shipping cost?

You can find our full Shipping Policy here. In short:. Orders placed before 3:00 p.m. PST (Ground) or 11:00 a.m. PST (Expedited) usually ship the same business day. Free shipping is available on U.S. orders over $150. All orders over $500 require a s

You can find our full Shipping Policy <a href="#">here</a>. In short:<ul><li>Orders placed before 3:00 p.m. PST (Ground) or 11:00 a.m. PST (Expedited) usually ship the same business day</li><li>Free shipping is available on U.S. orders over $150</li><li>All orders over $500 require a signature on delivery</li><li>We are not liable for delays caused by carriers, customs, or external factors</li></ul>

What is your shipping policy?

Yes. We ship internationally via UPS, FedEx, or DHL. Shipping rates and duties will be calculated at checkout. All international sales are final and not eligible for return or exchange.

Yes. We ship internationally via UPS, FedEx, or DHL.Shipping rates and duties will be calculated at checkout.All international sales are final and not eligible for return or exchange.

Do you ship worldwide?

To return an item, visit our Returns Portal, log in to your account, and select the item(s) you’d like to return. Follow the steps to generate a return label. You can drop off your package at any UPS or USPS location. If you added Redo Coverage at ch

To return an item, visit our <a href="#">Returns Portal</a>, log in to your account, and select the item(s) you&#x2019;d like to return.Follow the steps to generate a return label. You can drop off your package at any UPS or USPS location.If you added Redo Coverage at checkout, your return for store credit or exchange is free. If not, a $7.50 label fee will be deducted from your refund.

How do I make a return?

You may return or exchange eligible items within 30 days of your purchase date. Items must be:. Unworn, unwashed, and undamaged. Returned with original tags and packaging. Accompanied by your order number or packing slip. Final sale items, gift cards

You may return or exchange eligible items within 30 days of your purchase date.Items must be:<ul><li>Unworn, unwashed, and undamaged</li><li>Returned with original tags and packaging</li><li>Accompanied by your order number or packing slip</li></ul>Final sale items, gift cards, and international orders are not eligible for return, exchange, or store credit.

What’s your return policy?

Refunds are processed within 10 business days after we receive your return. Depending on your bank, it may take 1–2 billing cycles for the refund to appear on your statement.

Refunds are processed within 10 business days after we receive your return.Depending on your bank, it may take 1&#x2013;2 billing cycles for the refund to appear on your statement.

When will I get my refund?

Yes. We offer both refunds and exchanges for eligible items returned within 30 days. If you’d like a different size or style, simply choose the exchange option during the return process. Inventory availability may affect exchange eligibility.

Yes. We offer both refunds and exchanges for eligible items returned within 30 days.If you&#x2019;d like a different size or style, simply choose the exchange option during the return process. Inventory availability may affect exchange eligibility.

Do you offer refunds or exchanges?

Visit our Returns Portal to start your return or exchange. If you purchased Redo Coverage, your return for store credit or exchange is free. If not, a $7.50 fee applies to prepaid return labels. For additional assistance, start a live chat during bus

Visit our <a href="#">Returns Portal</a> to start your return or exchange.If you purchased Redo Coverage, your return for store credit or exchange is free.If not, a $7.50 fee applies to prepaid return labels.For additional assistance, start a live chat during business hours or contact us at customercare@rockrevival.com.