To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
We are unable to guarantee order cancellations once an order is placed. If you would like to request a cancellation, please start a live chat with our Customer Care team during business hours as soon as possible. We will do our best to accommodate yo
Once an order is placed, we are unable to guarantee any changes to the order details. If you need to update your shipping address or contact information, please start a live chat with our Customer Care team during business hours as soon as possible.
We are unable to guarantee order cancellations once an order is placed. If you would like to request a cancellation, please start a live chat with our Customer Care team during business hours as soon as possible. We will do our best to accommodate yo
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
Yes. We offer both 2nd Day Air and Next Day Air shipping options at checkout. Orders placed by 11:00 a.m. PST, Monday–Friday typically ship the same day. Same-day shipment is not guaranteed and may vary during peak times.
Yes. We offer free ground shipping on U.S. orders over $150 after discounts are applied (excluding taxes and shipping fees). This offer does not apply to orders shipping to Alaska, Hawaii, or international addresses.
Delivery times vary based on the shipping method selected:. Ground: 5–7 business days. 2nd Day Air: 2 business days. Next Day Air: 1 business day. Alaska and Hawaii: 5–7 business days. Please note that delivery timeframes begin once your order has sh
Once your order ships, you’ll receive a confirmation email with a tracking number and link. If you haven’t received your tracking email or need assistance, contact us at [email protected].
If your package arrives damaged or is lost in transit, start a live chat with our Customer Care team during business hours or email us at [email protected]. Please include your order number and a photo (if applicable). While we cannot guar
Shipping rates within the U.S. are as follows:. Ground: $7.50. 2nd Day Air: $25.00. Next Day Air: $35.00. Alaska & Hawaii Standard: $29.00. International shipping rates are calculated at checkout based on destination and service selected.
You can find our full Shipping Policy here. In short:. Orders placed before 3:00 p.m. PST (Ground) or 11:00 a.m. PST (Expedited) usually ship the same business day. Free shipping is available on U.S. orders over $150. All orders over $500 require a s
Yes. We ship internationally via UPS, FedEx, or DHL. Shipping rates and duties will be calculated at checkout. All international sales are final and not eligible for return or exchange.
To return an item, visit our Returns Portal, log in to your account, and select the item(s) you’d like to return. Follow the steps to generate a return label. You can drop off your package at any UPS or USPS location. If you added Redo Coverage at ch
You may return or exchange eligible items within 30 days of your purchase date. Items must be:. Unworn, unwashed, and undamaged. Returned with original tags and packaging. Accompanied by your order number or packing slip. Final sale items, gift cards
Refunds are processed within 10 business days after we receive your return. Depending on your bank, it may take 1–2 billing cycles for the refund to appear on your statement.
Yes. We offer both refunds and exchanges for eligible items returned within 30 days. If you’d like a different size or style, simply choose the exchange option during the return process. Inventory availability may affect exchange eligibility.
Visit our Returns Portal to start your return or exchange. If you purchased Redo Coverage, your return for store credit or exchange is free. If not, a $7.50 fee applies to prepaid return labels. For additional assistance, start a live chat during bus